Preamble
This document is the official proposal (public offer) of the ExoHost project (the “Provider”) to enter into a contract for the rental of virtual private servers (VPS) on the terms set out below.
Under clause 2 of article 437 of the Civil Code of the Russian Federation (or the equivalent law of the Provider’s country of registration), a person who accepts the terms below and pays for the services becomes the Customer.
This is a translation for convenience. In case of any discrepancy the Russian text of the offer prevails.
1. Definitions
Offer — this document, published on the Provider’s official website.
Acceptance — full and unconditional acceptance of the offer by registering in the control panel and/or paying for the services.
Customer — the individual or legal entity who has accepted the offer.
VPS (Virtual Private Server) — the rental of a virtual private server with guaranteed system resources.
Control panel — the web interface on the Provider’s site for managing services and balance.
2. Subject of the contract
2.1. The Provider undertakes to rent virtual private servers (the “Services”) to the Customer in accordance with the plans the Customer selects.
2.2. The Customer undertakes to accept and pay for the Services on the terms of this Offer.
3. How the services are delivered
3.1. To obtain the Services the Customer registers on the Provider’s site and creates a control panel account.
3.2. A VPS is provisioned automatically within 24 hours of payment reaching the Provider’s account.
3.3. The Provider maintains service availability of 99.5% per month (SLA), excluding scheduled maintenance, of which the Customer is notified in advance.
4. Rights and obligations
4.1. The Provider shall: keep the VPS running properly and without interruption; keep the Customer’s data confidential; provide basic technical support through the ticket system or Telegram.
4.2. The Customer shall: pay for the Services on time; use the allocated resources for lawful purposes only; take care of the security and backup of their own data.
4.3. The Customer must not (acceptable use policy): host malware or phishing sites or run DDoS attacks; send spam (unsolicited bulk mail); mine cryptocurrency without prior agreement with the Provider; host material infringing copyright (DMCA) or the laws of the country where the equipment is located.
5. Price and payment
5.1. Prices are set by the tariffs published on the Provider’s site.
5.2. The Services are provided on 100% prepayment.
5.3. If the control panel balance is zero or negative, the Provider may suspend the Services and lock the VPS. The Customer’s data is kept on the server for 1 (one) calendar day from the moment of the lock and is then deleted automatically and irrecoverably.
6. Liability and its limits
6.1. The Parties are liable for failure to perform their obligations in accordance with applicable law.
6.2. The Provider is not liable for: interruptions caused by third parties (transit providers, datacentres); loss of Customer data caused by hardware failure where the Customer neglected backups; indirect losses, loss of profit or loss of business reputation.
7. Term and amendment
7.1. The Offer takes effect when published on the Provider’s site and remains in force until withdrawn.
7.2. The Provider may amend this Offer and the tariffs unilaterally, notifying the Customer by publishing a new version at least 10 (ten) days before the changes take effect.
8. Disputes
8.1. Disputes are settled by negotiation. Customer claims are considered within 15 (fifteen) working days.
8.2. Failing agreement, the dispute is heard by the court at the Provider’s place of registration.